How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

Was having same issue. Spoke with support and they advised to do a force restart of device. For my iPhone 13 Pro that’s a quick press volume up, then quick press volume down, then hold power off until Apple logo appears then let go. After restart mail work g fine - been 4 hours. Hope works for you guys too 😀

@wacwacextreme – Was having same issue. Spoke with support and they advised to do a force restart of device. For my iPhone 13 Pro that’s a quick press volume up, then quick press volume down, then hold power off until Apple logo appears then let go. After restart mail work g fine - been 4 hours. Hope works for you guys too 😀

This worked for me too. So far so good after a few hours.

If anyone thinks all reboots are the same just know they are not. There are multiple ways to reboot. I tried them and the issue came back. I forgot about how to force reboot @wacwacextreme suggested. It is the only force reboot that worked for me.

One note: after quick pressing the volume up button and then quick pressing the volume down button, I pressed and kept holding the power button down past the slider to turn the phone of off until the screen went black, and then the Apple logo appeared. Then I let off the power button while the phone finished rebooting. All has been fined since.

Since then, the mail issue has not reoccurred

If you tried this, and it worked for you too Reply to @wacwacextreme posted solution thanking them, or reply here with a mention to them.

I chatted with an Apple support Advisor about the problem. I uninstalled the mail app, did a force shut down on the phone, rebooted the phone, reinstalled the mail app and no more freezing.

It sounds like a lot, but the entire process took about 15 minutes.

CPFC89 wrote:

Since I did the 18.5 update the phone freezes everytime I open mail, it’s ridiculous I have to keep restarting the phone, my wife has the exact same issue, I have a IPhone 13 Pro Max and wife has a 13 pro

any advice would be welcome

Perhaps a long shot:

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

While VPN is not the cause of ALL iOS issues, it is in the top 10% of causes, and an update frequently breaks it.

I was able to fix this by uninstalling the mail app and reinstalling it.

I had to change the default email program before it would let me uninstall it.

I had to go into the Mail Account Settings to add Mail to each account and then changed the default email program back to Mail after I reinstalled it.

It seems to have fixed the problem.

It is an Apple issue. You can reboot your phone and it will work for a while. It will reoccur in a couple of hours. I deleted the email app and reinstalled. This procedure lasted about 30 hours. I called support today. I was told the issue was resolved yesterday. NOT. I do not receive mail notifications now although I am receiving emails. Luckily, I gave the ms outlook app to depend on right now. I will give it another couple if days. If these nail issues are not resolved, I was instructed to call support back with my case number. I was told to ask for senior support. Very frustrating.

I saw the issue on three different types of iPhone devices. I reset my network settings on all 3 devices 2 days ago and so far have no longer seen issues with Mail App freezing.

Settings->General->Transfer or Reset iPhone->Reset->Reset Network Settings

Suggestions to restart iPhone or hard reset iPhone would temporarily work but eventually the Mail app would freeze again.

So I would first try resetting your network settings. You will have to re-enter your Wifi credentials.

same problem here on my iPhone 14 Plus with iOS 18.5; solved the problem with removing my gmail account within the apple mail app. I installed the gmail app and will wait until there is an iOS update to connect my gmail account to my apple mail account again.

This problem started long after the iOS 18.5 update. I think Google has changed something, which now creates a problem with the Apple mail app in combination with a linked google account.

Same issue iPhone 15 (iOS 18.5)

turned off Nord VPN, deleted the VPN configuration in setting > vpn and device management > restarted

so far so good

*** Workaround ***

Hi guys, I contacted my local Apple Support and they provided a workaround that fixed this issue on my iPhone:

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

You might want to give it a try...

Same issue. Began couple days ago. It is an Apple problem that as if today’s call to support is “resolved” but it certainly is NOT. Guy ssn reboot your phone to get it working again. That only lasts a couple hours. I deleted the mail app and reinstalled which worked for about 30 hours and then the same problem arise. Although mail notifications are enabled, I do not receive them even after rebooting and deleting and reinstalling the app. I called several times about this issue and not until this morning disks a rep sheet me to the Apple problem! Engineering gas to work on it. Who knows when it will be resolved. In the meantime I am using the outlook app.

I may have found a solution to this and it’s very counterintuitive. I disabled notifications for the mail app. Killed the app. Restarted the phone. Turned notifications back on and have not had a problem for almost 12 hours.

*** Workaround ***

Hi guys, I contacted my local Apple Support and they provided a workaround that fixed this issue on my iPhone:

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

You might want to give it a try...

chatting with support they say that there is a fix on the way, setting everything to manual rather than fetch plus "push" off works as an intermediate fix so far...