Requesting refund for unusable ChatGPT Plus subscription via Apple Account

I recently subscribed to a Plus paid account via the ChatGPT app on App Store using my Apple ID. However, after completing the subscription process, I was informed that I needed to use an associated account to access the service. Unfortunately, my associated account is currently unavailable.


I have several questions and concerns regarding this issue:

1. Why am't I able to directly use the Plus subscription account linked to my Apple ID? What is the purpose of logging in with an Apple account if it does not grant direct access to the subscribed service?

2. The unavailability of the associated account renders the subscription ineffective, which seems highly unreasonable. During both the payment and confirmation processes, there was no clear indication or warning provided about the necessity of account association. This lack of transparency has led to a situation where the subscription appears to be a wasted expense.


Based on the above issues, I would like to make the following requests:

1. A refund for the subscription fees paid for the Plus account, given that the associated account is currently unavailable and unusable.



[Re-Titled by Moderator]

Original Title: Subscribe to chatgpt

iPhone 13 Pro Max, iOS 18

Posted on Jun 5, 2025 5:47 PM

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Question marked as Top-ranking reply

Posted on Jun 5, 2025 6:04 PM

As with any purchase made in the App Store managed by your Apple Account, the refund process is the same:

Request a refund for apps or content that you bought from Apple - Apple Support


Open AI requires an account through them that is separate from your Apple Account that is managing the subscription. Your Apple Account is used solely for subscription verification. For questions on why you have to have that account or why your Open AI account is unavailable, you would have to ask Open AI. I could speculate why that would be the case, but speculation is not allowed on this Support Site.

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Question marked as Top-ranking reply

Jun 5, 2025 6:04 PM in response to leo1119

As with any purchase made in the App Store managed by your Apple Account, the refund process is the same:

Request a refund for apps or content that you bought from Apple - Apple Support


Open AI requires an account through them that is separate from your Apple Account that is managing the subscription. Your Apple Account is used solely for subscription verification. For questions on why you have to have that account or why your Open AI account is unavailable, you would have to ask Open AI. I could speculate why that would be the case, but speculation is not allowed on this Support Site.

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Requesting refund for unusable ChatGPT Plus subscription via Apple Account

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