Paid for ChatGPT subscription via iOS – money charged, but no access or active plan

Hey everyone,

• I recently purchased a ChatGPT subscription through the App Store (iOS), the payment was successfully processed and I was charged – but I never got access to the subscription. The app still tells me I’m not subscribed and offers me to purchase it again.

• Apple ID used: vy******4@icloud.com
• Purchase made from the official ChatGPT app by OpenAI
• Payment is visible in my purchase history
• But no GPT-4 access, no history, no pro features – nothing

What I’ve already tried:

• Restoring purchases in the app – nothing
• Signing out and back in – still nothing
• Reached out to Apple support – refund was denied twice
• Contacted OpenAI – they said the subscription is handled by Apple and I need to solve it with them

So I’m stuck in this ridiculous loop. Apple blames OpenAI, OpenAI blames Apple.

Meanwhile I paid for something I never received.

Has anyone dealt with something similar?

Any tips on who to talk to or how to escalate this properly?

Thanks for any help – this is beyond frustrating.

[Edited by Moderator]