Amazon app cause iPhone to overheat

Also: I just contacted Amazon customer support. I opened a virtual chat and went through the motions until it offered to put me in touch with a person, who then immediately referred the issue to specialists. I also shared this thread to indicate that other people are having the same issue.

They don’t make it obvious how to report bugs on their website - maybe they make it easier in the app, but I’m certainly not using it right now!

BeansandCornbread21 wrote:

Not sure you’re getting the point here. All of us are experiencing overheating and draining battery power on the Amazon app and it started within the last week. It is serious and needs to be addressed. This is not like regular heating when you’re on graphic intensive sites. This is fast and furious and needs to be fixed.

Perhaps you're not getting the point. Apple has nothing to do with the Amazon app. Apple doesn't own Amazon. They don't own their app. They can't fix the Amazon app. No one is suggesting people aren't experiencing heating issues with the Amazon app. But posting here on this user to user only forum, where no one from Apple OR Amazon participates is nothing more than being a "me too" poster. It won't get the attention of the ONLY entity who can fix the app and that is Amazon.

I posted a page or so ago a link to contact Amazon if you want this fixed. Contact Amazon as opposed to being a "me too" poster on a user to user only forum, where no one who posts here can fix this.

How to contact Amazon --> https://www.amazon.com/gp/help/customer/contact-us/

Stevej00 wrote:

I have removed and reinstalled and that made no difference. I thought maybe disabling Rufus might help but thats not possible according Amazon Help. (And just for notes, this has been going for maybe a month or two??)

Ip13p ios18.5

4 weeks, since Amazon released an update on May 17. Entirely an Amazon problem, which their non-techie online support says isn’t real. So contact tech dudes who may fix it: ios-feedback@amazon.com. Everyone reading this thread should send feedback to get Amazon’s attention.

The problem seems to have gone.

If this helps, this is what I did:

1. delete Amazon app
2. Re install it
3. disable background app sync for Amazon

from 1% per minute, it came down to 1% in 10 minutes battery consumption.

Same thing was happening on my iPhone 16 pro max 18.5. Amazon app was taking over 2gb. Delete all data and app then reinstalled and it’s not overheating anymore

Thank you so much for posting this! I hadn’t been on Amazon at all lately and went to it from a link. Noticed my iPhone 16 pro was heating up. Deleted a game app I hadn’t used in awhile. No change. Did a search and your post popped up. Sure enough, after deleting the app the phone cooled down rapidly. Checked hubby’s phone, same. Just as well. Been avoiding using Amazon anyway. Bye bye Bezos!

(There is also a Reddit thread about it)

Happening right now. So glad it’s not just me. iPhone 15 pro OS 18.5

Even tried deleting Amazon and restarting the device and reinstall Amazon app and it’s still the same and it’s only Amazon causing this.

Amazon app version 25.12.0. Installed 22 hours ago and this started right after the update.

I noticed I was having this issue as well. I’ve just gone into the Amazon app and adjusted my settings (person silhouette > gear > permissions). I found there were several enabled which I had not turned on regarding Bluetooth, microphone, camera, location… things I don’t ever use. Hopefully turning these off will stop the app from making my phone feel like it’s about to melt down.

They have just pushed a fix out in the last hour on the 12/06/2025

App version 25.12.0 is now ok for me.

Bumping this post with the email address for Amazon support (it is getting lost in the shuffle)

summary as I’ve seen it:

25.12 the latest update available as of 4 days ago does not solve the problem for everyone.

uninstalling and reinstalling doesn’t work for everyone.

clearing memory doesn’t work for everyone.

turning off background sync doesn’t work for everyone

and turning off app access to location and Bluetooth doesn’t work for everyone

folks who have done all of above still getting overheating.

(hi. It’s me. None of above worked for me lol, but I’ve seen other folks express the same)

Lawrence Finch wrote:

There is nothing that Apple support can do, except contact Amazon. But you can do that also, and if everyone with the problem reports it should get their attention: ios-feedback@amazon.com

It works; I got a canned reply, but at least it confirmed that they got it.

Delete the app till they fix it and sign in to Amazon on the web until its sorted

Offloaded Amazon App for now and using the web.

Same issue woth Iphone 12 Pro and Iphone 14 Pro

amazon app version 25.12.0

can also see it in analytics:

Command: Amazon

Path: /private/var/containers/Bundle/Application/610638F1-74D3-4DE2-924B-4CD5B1989FBD/Amazon.app/Amazon

Identifier: com.amazon.AmazonUK

Version: 25.12.0 (756662.0)

Adam ID: 335187483

Is First Party: No

Beta Identifier: 14DB501F-ADDD-4B46-B421-51851B572511

Resource Coalition: "com.amazon.AmazonUK"(1448)

Architecture: arm64

Parent: UNKNOWN [1]

PID: 3001

Event: cpu usage

Action taken: none

CPU: 90 seconds cpu time over 94 seconds (96% cpu average), exceeding limit of 50% cpu over 180 seconds

CPU limit: 90s

Limit duration: 180s

CPU used: 90s

CPU duration: 94s

Duration: 94.11s

Duration Sampled: 86.69s (event starts 5.70s before samples, event ends 1.71s after samples)

Steps: 38

Hardware model: iPhone15,2

Active cpus: 6

Memory size: 5.53 GB

HW page size: 16384

VM page size: 16384

Shared cache residency: 11.12% (546.77 MB / 4917.36 MB)