Amazon app cause iPhone to overheat

bhupen34 wrote:

Same here, using iphone 16 pro having ios 18.5 installed. After the latest Amazon app updation, iphone begins to overheat which is very uncomfortable to hold and battery drains too fast

Access Amazon through a browser until Amazon fixes the issue.

I’ve disabled background app refresh on ALL Amazon apps (shop, kindle, prime and audible) restarted my iPhone and iPad and been okay since (funny that Amazon updated all their apps today)

Theres for sure something wrong with Amazon Apps and I hope it’s not privacy related (using camera/mic, or processing data that’s not required to use the app)

For me too, the overheating issue seems to have been resolved by deleting and reinstalling the app to the latest version.

I have added the website to the homescreen until they fix this issue

Since updating to Amazon version 25.12.0 released yesterday, I don’t seem to be getting the heating issue anymore.

Yes, I deleted the Amazon app and reinstalled. Now no heating or battery draining.

just delete the amazon app and reinstall it again. no more overheating after. thanks

i_have_iphone wrote:

I’ve checked my wife’s phone and her Amazon app doesn’t have overheating issue.

my app version is Version 25.10.0 (1-750525.0) - overheating

I'm having no issues with 25.10.0. I suggest that you delete the app and re-install it. Also, make sure you have the latest version of iOS 18, 18.5.

Let’s define “overheating”, which is always a hardware problem. If a device overheats it shuts down so it can’t be used, and displays a message saying it must cool down before it can be turned on, and it will probably be unusable for an hour or so. If you are seeing this it is a hardware problem and you should contact Apple support: 

• Click on “Support” at the top of this page
• Go to Contact Official Apple Support

Note that both of the above have options to receive a callback or chat

If you are not seeing this your iPhone or iPad has not overheated. However, if you fast charge your device it may get very warm, and may pause charging at 80% and display a message saying that charging has paused, and will resume when the phone cools down. This is NOT overheating, and is normal when fast charging. It also won’t prevent you from using any app you have on your phone.

Some apps that use a lot of energy or that use cellular data rather than Wi-Fi can cause the phone to run warmer. Worst offenders are Meta products (Facebook, WhatsApp, Instagram, etc), interactive games, watching streaming videos, and the Camera app. And having VPN installed, whether using it or not, can also consume a lot of energy. But none of these can cause “overheating”; iOS will limit energy use to keep the phone safe.

Back to your regular programming. I just tested the Amazon app, the latest version, 25.10.0 , if left open, does appear to use a lot of energy and make the iPhone warm. That version was released 3 weeks ago. I don’t usually use the app for more than a few minutes at a time, so I didn’t notice until I saw your post. And Rufus is pretty lame, not worth anything as far as I can see. I know what I want before I go to Amazon, and I’m in the app less than a minute.

I had the same issue on my iPhone 16 Pro with the Amazon app. Just reinstall the app and the problem should be solved. My Amazon app is working amazing after the reinstall and the iPhone stays at normal temperature. Seems to be a problem in combination with the lastest iOS update.

munibabu wrote:

Yes, I deleted the Amazon app and reinstalled. Now no heating or battery draining.

I deleted it and its data, reinstalled, turned off Background App Refresh for it, restarted, and my iPhone still heats quickly when the app is open.

Did you log in to it?

krcresder279 wrote:

So I am NOT losing my mind. The heat starts almost immediately and it crushes your battery life. Review left on App Store. Hopefully they are watching it. Every single patch they release, the notes are the exact same. They cut and paste the “changes” they made; just marketing-speak. No actual insights to what issue was addressed.

Don’t depend on Amazon reading reviews, but tell them directly:   ios-feedback@amazon.com. Everyone reading this thread should send feedback to get Amazon’s attention.

espre wrote:

I’ve noticed the exact same thing. Only the Amazon app does it. I can use any other app including Call of Duty which I would think would cause more heat for hours without overheating. Within minutes of opening Amazon my iPhone 16 Pro is too hot to touch.

You might want to try either not using the AI or accessing Amazon through Safari (or your favorite browser).

Posting here may give Apple reason to reach out to Amazon and let them know their app is having an unintended and harmful effect on their customers’ devices. Apple’s terms of service for the App Store certainly allow Apple to take apps down if they are harmful to users or their devices. Apple has a substantially better likelihood of getting a response from Amazon as opposed to the few Amazon customers who take the time to complain.

Same - iPhone 15 pro overheating and consuming battery like crazy when Amazon Shopping App is open. Tried reporting to Amazon, but I found (like others) they make it nearly impossible to report issues with the App. My solution for now is to uninstall Amazon until a fix is provided. C'mon Amazon!