Amazon app cause iPhone to overheat

Within last week or so I’ve noticed that once I open Amazon app my phone becomes running hot within minutes. I’m was on iOS 18.5, using iPhone 15 Pro haven’t updated Amazon app in a long while but even after updating to latest version phone is still running 100% CPU throttle as soon as I open Amazon app.

Even worse is that really hard to get any support from Amazon in regards to app issues whatsoever. There is no such support topic in support system to report problems with app. And even though AppStore you can’t report quality issues because on reportproblem.apple.com website it’s stated “reporting not available”.

I even called amazon to let them know about this problem, after agent took my info and statement she put me on hold and in 5 minutes they dropped my call. Posting here in attempt to get some attention to the issue.

Absolute nightmare to get any support in regard to problems with Amazon Shopping app.

iPhone 15 Pro, iOS 18

Posted on Jun 10, 2025 8:07 AM

Top-ranking reply

i_have_iphone Author

Level 1

49 points

Posted on Jun 15, 2025 9:46 AM

I got some updates.

I’ve deleted and reinstalled app version 25.12.0

after re-installing I’ve noticed that Rufus Ai button is gone, and I wasn’t be able to find it anywhere.

my phone does not run 100% cpu in amazon app as soon as I opened it.

phone is still getting noticeably warm from extensive use of app. But now at least I can hold my phone comfortably.

i think iPhone 15 pro have more cpu efficiency and thermal capacity to handle amazon app, I think it’s possible that’s other iPhones still may get very hot just of poor app optimization.

for now overheating issue is gone for me. Thank you all for your feedback and input to amazon and apples support teams.

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150 replies

Kimmyp1

Level 1

8 points

Jun 14, 2025 9:39 AM in response to i_have_iphone

Apple, please delete this app till they fix it. I have to buy a new battery. This is so ridiculous. Please protect us.

Jun 14, 2025 10:04 AM in response to i_have_iphone

Hope that’s will help Amazon developers hear our voice. Amazon’s support are completely useless unfortunately

Jun 14, 2025 11:07 AM in response to i_have_iphone

Contacted Apple support today. They reviewed our concerns and escalated the issue — let’s hope it’s a quick fix.

Jun 14, 2025 11:16 AM in response to i_have_iphone

Apple support is aware now

Sam_1986

Level 1

26 points

Jun 15, 2025 1:03 AM in response to i_have_iphone

It looks like the new update fixed the issue.

Jun 15, 2025 1:50 AM in response to lobsterghost1

We don’t know whether the issue is an apple issue, to do with the interface with the app, or with the actual Amazon app.

Jun 15, 2025 1:51 AM in response to Sam_1986

Sorry Sam, no. Many of us here are using the up to date OS and have the issue… unless you’re aware of an unreleased update?

Jun 15, 2025 8:21 AM in response to MajorasGiants

That is a very valuable discovery!

Jun 15, 2025 9:40 AM in response to i_have_iphone

Mine too, iPhone 15 pro iOS 18.5,” a lot of heat and battery drain…

Ruth_G

Level 1

12 points

Jun 15, 2025 6:08 PM in response to i_have_iphone

Same here, hoping Amazon/Apple will start taking this seriously.

Ikber

Level 1

12 points

Jun 16, 2025 1:29 AM in response to i_have_iphone

The same thing happens with my IPhone 15 Pro Max 512gb on iOS 18.5. The last version of Amazon app.

Jun 17, 2025 6:26 AM in response to KPWest

Same on iPhone 15. Only in the last week or so.

Jun 17, 2025 6:32 AM in response to villan288

This didn’t work for me

Jun 17, 2025 7:53 AM in response to BostonSqueegee

Agreed. I have uninstalled the app and reinstalled it. It still gets hot. Guess it’s time to buy stuff elsewhere.

Jun 19, 2025 5:48 PM in response to i_have_iphone

Have same issue. Got on chat with Amazon support. They noted it down. Will see

it specifically getting worse when use AR functionality

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Amazon app cause iPhone to overheat