How to restore Wi-Fi pop-up window on iPhone running iOS 18.4.1?

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How to restore Wi-Fi pop-up window on iPhone running iOS 18.4.1?

IPhone, IOS 18.4.1

I visit an office a few times a week that has a "guest" wifi account. When I choose the network in "WI-Fi" under settings, in the past, a browser window would pop up, I would answer a question, then access would be granted and wifi would work ok. 2 or 3 weeks ago, after choosing the proper network, the browser window no longer pops up. Wifi connects to the network, but no internet access exists.

I am using chrome as default browser. But, I changed to safari with no change in result. I also cleared browsing history data with no change in result.

I am certain that something has changed on my iphone and not the network, because someone I am with tried the same thing and it works on her iphone like it always has. So not the network, my iphone has changed. I don't recall making a change, but who knows....

Help!

Regards

Chuck

[Re-Titled by Moderator]

Original Title: IOS pop up chrome window not working

Posted on Jun 11, 2025 8:36 AM

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Answer 1

Top-ranking reply

6x6

Level 7

20,355 points

Jun 18, 2025 6:18 AM in response to X-10

Hi Chuck,

Go to Settings > Wi-Fi, tap the ⓘ next to that Wi-Fi network and choose to forget it. Then let the list of Wi-Fi networks refresh and pick the office network again. This should clear the settings of that Wi-Fi network and make it work correctly again.

If the issue persists, reset all network settings in Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

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Answer 2

Jun 18, 2025 6:18 AM in response to X-10

If this happens with just one captive network it is a problem with the network, not your iPhone

Other things to try:

If you use VPN delete the VPN profile, don’t just turn it off.

Go to Settings/Wi-Fi find the network and FORGET it.

You can also reset network settings:

Open Settings
- Tap General
- Tap Transfer or Reset Phone
- Tap Reset
- Tap Reset Network Settings

- This will erase all Wi-Fi passwords, but will not result in any other data loss.

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Answer 3

Jun 11, 2025 11:32 AM in response to X-10

See if this helps→Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch - Apple Support

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Answer 4

X-10 Author

Level 1

10 points

Jun 18, 2025 5:11 AM in response to Lawrence Finch

Hi Lawrence,

I was trying to do that already. The problem is the browser pop up which "lets you in" to the network no longer pops up. So my iphone is connected to the network, but the internet connection is never made. I am sure that there is a setting that I have missed somewhere.....

All systems are current.

Regards.

Chuck

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Answer 5

Jun 11, 2025 11:33 AM in response to X-10

moot

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How to restore Wi-Fi pop-up window on iPhone running iOS 18.4.1?

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