App not downloading from macOS app store

  1. Restart macOS.
  2. Open App store.
  3. See an app (any app).
  4. Click "get".
  5. Click "Install".
  6. App store pop up appears but the only option is "Cancel". Nothing else happens. No app downloaded. Pop up stays up on screen.
  7. Question: Should some other button appear on that popup?


[Edited by Moderator]

Posted on Jun 11, 2025 10:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2025 9:58 PM

On Reddit, several users had this sort of problem, particularly with Accessibility Software creating layers over the macOS user interface.


eg I use an accessibility software to make my mouse pointer much more obvious. This creates a layer over the screen.


  • With it on:
    • while pointing at the App Store window, "Install" or authentication is NOT visible.
    • while NOT pointing at the App Store window, the "Install" and authentication is visible.

  • With it OFF:
    • while pointing at the App Store window, the "Install" or authentication is visible and all works normally.


So, my work-around is to turn OFF my Accessibilty software.

4 replies
Question marked as Top-ranking reply

Jun 13, 2025 9:58 PM in response to richardh9935

On Reddit, several users had this sort of problem, particularly with Accessibility Software creating layers over the macOS user interface.


eg I use an accessibility software to make my mouse pointer much more obvious. This creates a layer over the screen.


  • With it on:
    • while pointing at the App Store window, "Install" or authentication is NOT visible.
    • while NOT pointing at the App Store window, the "Install" and authentication is visible.

  • With it OFF:
    • while pointing at the App Store window, the "Install" or authentication is visible and all works normally.


So, my work-around is to turn OFF my Accessibilty software.

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App not downloading from macOS app store

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