How to fix Hulu connection errors on Apple TV?

I reactived my Hulu account and am able to connect just fine with my iPad. However when I try to connect with my Apple TV I get “Missng error JSON structure”.


I spent an hour on the phone with Hulu, reset my router, reset my Apple TV, unplugged my TV to no avail. The Apple TV is 1 1/2 years old, model # A2737 64GB.


How do I fix this?



[Re-Titled by Moderator]

Original Title: Error connecting to Hulu

Apple TV 4K, tvOS 18

Posted on Jun 25, 2025 7:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2025 8:57 PM

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then the app developer/​publisher is the go-to support organization for further assistance.
4 replies
Question marked as Top-ranking reply

Jun 25, 2025 8:57 PM in response to danbaumbach

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then the app developer/​publisher is the go-to support organization for further assistance.

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How to fix Hulu connection errors on Apple TV?

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