Can items bought online be returned at physical stores?

I have bought Apple Pencil Pro that does not work with my iPad. It was delivered 2 days ago from the online Apple Store. Can I return it to a physical Apple store.

Posted on Jun 26, 2025 6:18 AM

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Question marked as Top-ranking reply

Posted on Jun 26, 2025 10:56 AM

DrMZahoor wrote:

Thanks, but more interested in a reply for the UK.


If purchased directly from Apple's online or physical stores in the UK, you can return the item to any physical Apple Store within 14-days of original purchase for exchange or refund. You will require your original Apple purchase invoice - which, if purchased online, will be have been delivered by email.

4 replies
Question marked as Top-ranking reply

Jun 26, 2025 10:56 AM in response to DrMZahoor

DrMZahoor wrote:

Thanks, but more interested in a reply for the UK.


If purchased directly from Apple's online or physical stores in the UK, you can return the item to any physical Apple Store within 14-days of original purchase for exchange or refund. You will require your original Apple purchase invoice - which, if purchased online, will be have been delivered by email.

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Can items bought online be returned at physical stores?

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