We did reset of ipad from 2014 but now it asks to sign in with previous owner ID, and remove it from their apple id, but porevious owner does not see this ipad between her devices connected to her apple id so she cannot remove it. How can this be sorted??
[Re-Titled by Moderator]
Original Title: Ipad 2014 reset
The previous owner needs to follow the steps in the article below before you will be able to use that iPad.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
The previous owner needs to follow the steps in the article below before you will be able to use that iPad.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Unable to remove iPad 2014 from previous owner's Apple ID after reset
