How do I stop my iPhone from auto blocking saved hospital contacts?

Or2025 wrote:

Thanks! I share apple ID with my mom but we don’t share contacts/calls. My mom doesn’t even know how to block a number. I also checked her phone to make sure her “focus” and “silence unknown calls” are also turned off.

Sharing an Apple ID, no matter how well you think you've managed it, tends to lead to unexpected consequences.

You don't need to be sharing contacts for blocking on one device to block them on all devices sharing the same Apple ID.

Stop sharing the Apple ID and I suspect the problem will be resolved.

How to “unshare” an Apple ID - Apple Community

Or2025 wrote:

Thanks! I share apple ID with my mom but we don’t share contacts/calls. My mom doesn’t even know how to block a number. I also checked her phone to make sure her “focus” and “silence unknown calls” are also turned off.

And that's the problem. You should NEVER share an ID with ANYONE.

From Apple --> Make sure that each family member has a unique Apple Account - Apple Support

Until you stop sharing your ID with someone in your family, you're going to continue having issues. This isn't Apple's Fault. You need to follow the directions in the link posted above about how to Unshare an Apple ID.

Or2025 wrote:

Thanks! I share apple ID with my mom but we don’t share contacts/calls. My mom doesn’t even know how to block a number. I also checked her phone to make sure her “focus” and “silence unknown calls” are also turned off.

Apple recommends against sharing an Apple Account.

That is very likely the central issue here.

Everything gets intermixed.

Stop sharing an Apple Account. Set up Family Sharing. Set up per-person accounts. Migrate the data.

I’ve worked with and supported a few folks that routinely made corrupting changes too, and then promptly forgot they made the changes. Witnessed one case. Watched them make a change. Then within five minutes, forget, and then deny anything was changed.

But in any event, stop sharing an Apple Account.

How to “unshare” an Apple ID - Apple Community

Are you by any chance sharing an Apple ID with someone? If so, that could explain it. The other person could be blocking those numbers, which would then populate to your phone.

Your phone cannot choose a number to block on its own. It's simply NOT possible. But you can block numbers inadvertently yourself. You may have as KiltedTim suggests a focus set up, which could block the hospital number or you could have accidentally blocked the number. To check the numbers blocked on your iPhone, open the Settings App > Apps > Phone > Blocked Contacts and look for the hospital phone number. If it's there, you accidentally blocked that number and simply swiping from to left on the number and tapping Unblock, will remove the number from your blocked list.

to begin with, you need to stop sharing an Apple account. That WILL cause all kinds of problems.

Many settings will sync across devices when you're sharing an account, including focus settings and status.

DON'T do that.

Secondly, you don't seem to understand that you are NOT talking to Apple. This is a user forum. We are users just like you, not Apple employees. We can't change the way things behave.

So long as you are sharing an Apple account with someone troubleshooting is futile. You need to either give your mother her own Apple account or create a new one for yourself and make sure that all devices are using the correct account belonging to the individual who owns the device.

Or2025 wrote:

Thanks! I share apple ID with my mom but we don’t share contacts/calls. My mom doesn’t even know how to block a number. I also checked her phone to make sure her “focus” and “silence unknown calls” are also turned off.

Also, whether you like it or not, you are incorrect that you don't share calls. Your phones may not ring when each of you receives a call. But if you check the call logs on your moms phone against your phone, you will see the call logs are merged and you can't change that. It is true you don't have to see each others texts, but you could very easily view your moms texts if you want and she can see yours if she wants. This too can't be changed when an Apple Account is shared.

There is nothing that Apple can do. It is up to you to troubleshoot the problem. You have been given several suggestions, and here are more→Why doesn't my iPhone ring?. But in the end, if you share an Apple ID many bad things will happen. And this is a problem with your phone, not with anything Apple has done or can do.

Nope. The phone does not do that on its own. YOU have to have set up the focus settings or silence unknown callers yourself.

YOU need to review the settings that you made and fix it.

Many hospitals tag all outgoing calls with the hospital’s main number. Do you have that number in your contacts?

Do the calls come through if you turn off Silence Unknown Callers?