How do I stop my iPhone from auto blocking saved hospital contacts?

I’m working as a doctor. On days that I’m on duty, the hospital will call me to see a patient when they are having a medical problem (usually emergency cases like cardiac arrest, or respiratory distress). Last week one of the nurses told me they can’t call me through my phone. Turns out my iPhone blocks ALL the HOSPITAL calls. So if the nurse use her personal phone, she could call me. But if she used ANY of the hospital phones (she tried with 8 different hospital number), she couldn’t reach me. I found out that my phone automatically blocked the hospital contacts (which were SAVED IN MY CONTACTS) and unblocked them. And then they get blocked again almost everyday! Every morning I have to check the “blocked number”, unblocks them, and then in the evening they are block again. This is dangerous because if there was an emergency case like cardiac arrest but the nurse couldn’t call me in time, the patient could die! Please help me fix this!

P.S. I do not have any third party app. I have also turned block unknown calls off. As I mentioned, the hospital numbers are saved in my contact, yet they were blocked!



[Re-Titled by Moderator]

Posted on Jun 30, 2025 5:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2025 11:05 AM

Or2025 wrote:

Thanks! I share apple ID with my mom but we don’t share contacts/calls. My mom doesn’t even know how to block a number. I also checked her phone to make sure her “focus” and “silence unknown calls” are also turned off.

Sharing an Apple ID, no matter how well you think you've managed it, tends to lead to unexpected consequences.


You don't need to be sharing contacts for blocking on one device to block them on all devices sharing the same Apple ID.


Stop sharing the Apple ID and I suspect the problem will be resolved.


How to “unshare” an Apple ID - Apple Community


18 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I stop my iPhone from auto blocking saved hospital contacts?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.