AirPods Pro 'Part mismatch' setup issue with different serial numbers

Title: AirPods Pro “Part Mismatch” — Can’t Complete Setup — Anyone Faced This?








I recently purchased a new pair of AirPods Pro (with ANC support), but I’m encountering setup issues when trying to connect them to my iPhone:





  • “AirPods setup not complete”


  • “AirPods mismatch: some parts cannot be found”





As a result:





  • I can’t finish the device setup.


  • Features like Find My, firmware updates, and iCloud syncing are unavailable.


  • The AirPods don’t show up properly in my Apple ID account.





I checked the serial numbers:





  • Left: G****


  • Right: G*****


  • Case: H******





As you can see, all components have different serial number bases, which likely causes the issue.








Has anyone dealt with this before?


Were you able to fix it somehow — either through Apple support, firmware update, or a replacement?


Would really appreciate any insights or solutions.




Thanks in advance!


[Edited by Moderator]

Original Title: Title: AirPods Pro “Part Mismatch” — Can’t Complete Setup — Anyone Faced This? ⸻ I recently purchased a new pair of AirPods Pro (with ANC support), but I’m encountering setup issues when trying to connect them to my iPhone: • “AirPods setup not co

Posted on Jul 1, 2025 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2025 7:08 AM

Return them to the store. They may even be counterfeit. Since they were recently purchased, any legitimate store is going to have a return policy where you should get a full refund.

Similar questions

3 replies

Jul 1, 2025 6:31 AM in response to EgorSss

Each AirPod will have its own serial number and a different one for the case:

 With AirPods 2, 3, and 4 (both models), and AirPods Pro 1 and 2, each AirPod also has its own serial number printed on the AirPod itself. If you need to send in your AirPods or charging case for service, refer to the primary serial number, printed on the case lid. You don't need the serial numbers on the AirPods.

Find the serial number of your AirPods - Apple Support


Where did you purchase the AirPods? If not purchased from Apple or Authorized Apple Seller, then that is likely the problem you are having.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro 'Part mismatch' setup issue with different serial numbers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.