iPhone 11 - Audio problems on playback

No playback sound on third party video, voice memo, video recording. Dictation not 'hearing' me. All other sounds work, including phone calls on speakerphone, ringtone, voicemail playback.

iPhone 11, iOS 18

Posted on Jul 3, 2025 2:58 PM

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5 replies

Jul 3, 2025 4:00 PM in response to leroydouglas

Almost accidentally, I've got back the third party vids [e.g., FB reels]: On a Spotify song I'd used as an experiment, I noticed the symbols for audio/bluetooth which called up a dropdown list, and I clicked on iPhone, and vids and voice memos started working, but still no dictation [which I REALLY need since I am, oxymoronically, 'all thumbs' at typing.


Throughout all this, Siri alway responded to my voice , and was able to make phone calls, so it's not a microphone problem. Tried your diagnostic suggestion, and selected my home wifi from the list that appeared, put in the password but got a "network not recognized" response. BTW, I'd done nothing out of the ordinary except pairing some earphones while using Google maps on my phone.

Jul 3, 2025 3:01 PM in response to jackronner

jackronner wrote:

No playback sound on third party video, voice memo, video recording. Dictation not 'hearing' me. All other sounds work, including phone calls on speakerphone, ringtone, voicemail playback.



Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support



Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support



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iPhone 11 - Audio problems on playback

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