My WhatsApp calls are not connecting and also not recieving notifications on iPhone Pro Max

Hello experts, is anyone else has the same issue i am having since i got this iphone 16 pro max -

  1. Whatsapp calls keep connecting and actually not connecting sometimes - while internet is working and other apps are working fine so no internet issues.
  2. Notifications sometimes doesnt make sounds - so i miss sometimes notifications. I checked notifications setting, also phone was not on silent.


I am really disappointed by this new phone. Anyone else has suggestions or any idea what is the solution.


Regards



[Re-Titled by Moderator]

Original Title: iphone pro max issues with whatsapp - connecting...


Fizi123

iPhone 16 Pro Max, iOS 18

Posted on Jul 11, 2025 2:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2025 3:54 AM

Ok, some more detailed steps:

— are you using WiFi or Cellular?

-> WiFi: check connection speeds (Speedtest)

-> Cellular: check if WhatsApp has permission to use cellular data

if so: check connection speeds as well


— check if your WhatsApp application and iPhone are updated to the latest version


Regarding notifications: you have complained about some notifications not making sounds, right? I suggested to you that you check if notifications and sounds are enabled for the respective areas you have problems in (notification settings), check if your notification sounds at a level you notice it (sounds and haptics), as well as to make sure that you do not have a focus mode enabled that cuts specific notifications short. I hope it helped, please provide updates if you’re still having issues or if they have been resolved.

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3 replies
Question marked as Top-ranking reply

Jul 11, 2025 3:54 AM in response to Fizi123

Ok, some more detailed steps:

— are you using WiFi or Cellular?

-> WiFi: check connection speeds (Speedtest)

-> Cellular: check if WhatsApp has permission to use cellular data

if so: check connection speeds as well


— check if your WhatsApp application and iPhone are updated to the latest version


Regarding notifications: you have complained about some notifications not making sounds, right? I suggested to you that you check if notifications and sounds are enabled for the respective areas you have problems in (notification settings), check if your notification sounds at a level you notice it (sounds and haptics), as well as to make sure that you do not have a focus mode enabled that cuts specific notifications short. I hope it helped, please provide updates if you’re still having issues or if they have been resolved.

Jul 11, 2025 2:40 AM in response to Fizi123

To be clear, if WhatsApp calls do not connect, this is not necessarily, not really likely even, an issue with your phone. To resolve WhatsApp connectivity issues, it has yet been suggested via similar threads to

  1. disable VPN connections, if present
  2. check if required permissions are provided to WhatsApp (what probably is the case, given that most calls seem to work)
  3. restart your device or force-quit WhatsApp

yet, most importantly, my guess would be that not you, but the person on the other end of the line has an issue with their network - in my experience, this was the only problem to ever occur affecting calls.

Regarding notifications, if you do not have focus modes enabled, your phone is not on silent (cautious with the action button), your notification and sounds and haptics settings are correctly adjusted, while not having Bluetooth devices like specific headphones connected, which could change notification behavior, I don’t know…

Jul 11, 2025 3:20 AM in response to xWauwau

I checked that i forced quit whatsapp, open back again and on the chat it was showing 'connecting' while i was using youtube as well without any issues. Its really complicated as i had iphone 15 pro next to my iphone 16 pro max and whatsapp was working on the other phone but not on mine.


Also the notifications - I reset all them but what about that?

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My WhatsApp calls are not connecting and also not recieving notifications on iPhone Pro Max

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