Unable to receive 2FA codes via text with WIFI Calling after updating to iOS 18.5

This has been reported in 2024 with 18.1.1 upgrade. All past descriptions fairly accurate.


When using ATT WIFI Calling texting works, SMS, all messaging works on messaging app.


Area has no cell service and prior to SW upgrade 2FA and short code messaging worked. Now 2FA and short codes don't get through until I drive to an area with cell service and then all short code messages appear.


Short code messaging is used mostly for marketing messages - when you see a "22415" type message that's a short code message or when you use Two Factor Identification "2FA" this is when you tell your bank, your utility, Amazon, or other websites that offer additional security (PayPal, SCE, etc.) to not only log you in but also send you a code via text that you paste into a "code" field onscreen. On Apple Mac the software sees the text come in and offers to paste it automatically into the "code" field for you. That is, if the messages app receives the short code message.


But now this is not working with WIFI Calling. Is this an ATT problem? Perhaps but why did it start when we upgrade our Apple iPhone?


I have asked repeatedly for ATT to solve it with no luck.


Of course I have been through all the suggestions from everyone...reset network, reset all the phone and messages settings, install a new Esim, etc.


Anyone else have any new insights on this?

MacBook Pro 16″

Posted on Jul 14, 2025 9:48 PM

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3 replies

Jul 15, 2025 10:07 AM in response to Chattanoogan

So I went to the ATT site to begin the process of logging another case (2nd one) and I noticed the 'refresh your phone' so decided to try it and after restart I tried 2FA again and it worked. Checked to see if I had a cell connection and I don't....sometimes if we walk down the street and up a hill we have one bar...but nothing so it appears that WIFI Calling now supports 2FA. I'm holding my breath because I can't explain this.


So if anyone reading this has the same problem. refresh your phone on the ATT website and let me know if it's fixed?

Jul 15, 2025 8:30 AM in response to Sorcerer2006

Unfortunately, it’s an issue on the AT&T side.


It might indeed be “related” to the iOS update, but WiFi Calling and SMS delivery are both still wholly AT&T’s applications.


(Telcos all have their own developers who work to ensure that all “Telco apps and services” continue to perform with each OS upgrade)


We can all empathize with the challenge you are facing w/ AT&T.


WiFi calling unfortunately is one of those apps which cross a lot of “boundaries” … and it’s easy for each entity to claim “it’s not us.”


Best of luck. Resolution will undoubtedly require significant perseverance on your part.



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Unable to receive 2FA codes via text with WIFI Calling after updating to iOS 18.5

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