Requesting a refund for an Apple purchase

I need a refund



[Re-Titled by Moderator]

Original Title: Request refund

iPhone 11, iOS 18

Posted on Jul 16, 2025 8:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2025 9:00 PM

All you can do is try:

Request a refund for apps or content that you bought from Apple - Apple Support


In most cases, all transactions in the App Store are final due to the explicit actions required on your part to double click the side button with the purchase information showing on the screen, followed by verification with Face ID/TouchID or Passcode. At times Apple may provide a compassionate refund, but it should never be expected.


A free trial shows the trial period , subscription start date, subscription price, and a message stating to cancel the free trial at least a day before the subscription start date to avoid a charge.

3 replies
Question marked as Top-ranking reply

Jul 16, 2025 9:00 PM in response to zyrese

All you can do is try:

Request a refund for apps or content that you bought from Apple - Apple Support


In most cases, all transactions in the App Store are final due to the explicit actions required on your part to double click the side button with the purchase information showing on the screen, followed by verification with Face ID/TouchID or Passcode. At times Apple may provide a compassionate refund, but it should never be expected.


A free trial shows the trial period , subscription start date, subscription price, and a message stating to cancel the free trial at least a day before the subscription start date to avoid a charge.

Jul 16, 2025 9:16 PM in response to zyrese

Learn how to ⇢ Request a Refund.


NOTE: Refunds are not guaranteed, they are the exception.


According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.


Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


Note—Once a decision has been made on your refund request, you will get a follow up email from Apple.


Learn how to ⇢ Check Refund Status.


Final Note:
I have written a detailed user-tip on this subject that goes into greater detail.

See ▶︎ Request A Refund for more.


Good luck! 👋🏼😉

Jul 20, 2025 10:40 AM in response to zyrese

The transaction was made successful but I didn’t get subscription of Apple media Services first i have made transaction with SBI ACCOUNT it was failed because of insufficient funds.After i tried to the same Apple miedia Services by just clicking to the failed transaction and i hav payed to the upi id of appleservices****@hdfcbank with mg slice bank account it was successfully completed but I didn’t receive subscription.


[Edited by Moderator]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Requesting a refund for an Apple purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.