My iPhone 11 is not recognizing Face ID

Dear Team,


I need help regarding face id is not available error on iPhone 11.


Do you any suggestion or resolution for the same. Facing this issue from last year.


Thank you in advance for your any suggestion and solution.


Waiting for your response...



[Re-Titled by Moderator]

Original Title: Unable to read face id on iphone 11

iPhone 11, iOS 18

Posted on Jul 18, 2025 2:12 AM

Reply
1 reply

Jul 18, 2025 4:44 AM in response to nikhiil179

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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My iPhone 11 is not recognizing Face ID

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