Stolen Device Protection and Face ID not working on my iPhone

When Stolen Device Protection is enabled, some settings are only allowed with Face ID. Passcode access is no longer an option

Subject: Need Assistance with Stolen Device Protection Lock on My iPhone

Dear Apple Support Team,

I am the owner of an iPhone that I purchased approximately two years ago. Recently, I attempted to reset or transfer the device, but I encountered a message stating that Face ID is required due to Stolen Device Protection being enabled.

Unfortunately, the Face ID on the device is currently not functioning, and I am unable to proceed with any critical settings such as reset or transfer. I am locked out and cannot bypass this screen.

Here are the details of my device:

- iPhone model: iPhone 12 Pro

- Serial Number F18********91/ IMEI: MG******

- Apple ID (email): [ts******e@yahoo.com]

I can provide proof of ownership such as a receipt or invoice if needed.

Please assist me in unlocking the device or disabling Stolen Device Protection.

Best regards,  

[tsogjargal tserenjargal]  

ts*******e@yahoo.com or 97*******00  

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I can't turn off anti-theft settings because my phone doesn't recognize my face.

I've been using this phone for about 2 years and the problem started after getting the phone wet.

F1***D91 serial number

[Edited by Moderator]

When will you give an answer?

[Edited by Moderator]