Hi, my son lost his iPhone 12 Pro and accidentally gave my Apple ID credentials on a fake Apple link. Now my Apple ID email says ‘invalid’ and I can’t access anything. I have the IMEI number of the device and can prove it’s mine. I need urgent help to recover his account or lock the device.”
[Re-Titled by Moderator]
You have two major issues.
Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support
Were you using two factor authentication? What exact information did your son provide the fake site?
Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Note that the device cannot have Lost Mode set on it. If your device has been taken over by a scammer then the scammer may have set that too and the device is lost to you.
You have two major issues.
Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple Support - Apple Support
Were you using two factor authentication? What exact information did your son provide the fake site?
Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
Note that the device cannot have Lost Mode set on it. If your device has been taken over by a scammer then the scammer may have set that too and the device is lost to you.
Recovering Apple ID and locking lost iPhone 12 Pro with IMEI
