Missing iPhone 16 Pro in Amazon.de order: How to lock the device?

I ordered an iphone 16 pro on amazon.de, but the phone itself was missing from the box. Only the packaging and documentation were included. How can lock the phone?



[Re-Titled by Moderator]

Original Title: empty package

Posted on Jul 27, 2025 5:47 AM

Reply
3 replies

Jul 27, 2025 5:53 AM in response to Diesek127

Did you purchase it from Apple’s Official Store on Amazon, or a separate third-party seller? There’s no way to lock the iPhone as it hasn’t been setup yet except if you paired a carrier with your number with it before, you can contact your carrier to restrict cell service on it. I would contact Amazon to report the issue and sort this out with them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Missing iPhone 16 Pro in Amazon.de order: How to lock the device?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.