Got charged double for my iCloud subscription

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Level 1

4 points

Got charged double for my iCloud subscription

Hi, i don’t know if you will read my message or not, but i don’t know what to do, i was supposed to renew my iCloud subscription and i did on 27th of July. I paid it through 3rd party app which is Dana from Indonesia. And I noticed that i got double charged for only one month subscription. And I tried to get a refund for one of the charges, but ended up got refunded and got cancelled for my subscription also. I just resubscribed the iCloud again since I need it. I just want to get my money back, its not a big amount but still it’s a money.

I tried to look for a contact service but the website just keep redirecting me to the apple support web, and there is no option for my problem, and i just want to explain what happened so I ended up here.

I hope I get what I am looking for

iPhone 13, iOS 18

Posted on Jul 30, 2025 5:28 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,703 points

Jul 30, 2025 5:45 AM in response to fairuz22

As it states at the bottom of this page in tiny letters, Apple itself is not here except for moderation purposes. This is a user to user forum. You will need to contact Apple about this.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.

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Answer 2

Haudeda

Level 1

63 points

Jul 30, 2025 6:36 AM in response to fairuz22

I'm sorry to hear about the double charge issue with your iCloud subscription. The best way to resolve this would be to contact Apple Support directly and explain the situation to them so they can assist you with getting a refund for the duplicate charge. Good luck!

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