iPhone 16 Pro – Incorrect Purchase and Warranty Date on Apple Website

NataliYur wrote:

Thank you all for your responses!

I bought the iPhone in May 2025 from a retail electronics store in Russia.

I was told it was a brand new device and it looks completely new.

Apple does not do business in Russia. Apple products are not legitimately available at all in Russia.

No support for is available from Apple in Russia.

The seller lied. It may have been sealed in the box, but it was, at best, gray market, and at worst, stolen.

It has no warranty.

Who, exactly, did you buy this new iPhone from? If you open Settings > General > About > Model - does it start with a number like 3 or 5? If it does, the phone you bought, which you may have been told is new, is actually a refurbished phone. Refurbished NOT sold by authorized sellers, have no warranty with Apple.

I was told it was a brand new device and it looks completely new.

And yet, based on the information that you have provided, it may not be. If it were, the purchase date would be correct and there would be a message that the phone is covered by AppleCare.

There are no "official" Apple dealers in Russia, so the dealer that you purchased the phone from did not buy the phone from Apple, the dealer bought the phone from another dealer in another country. It may be new, or it may not.

The bottom line here is that the phone has no warranty.

The dealer that you bought the phone from in Russia had no way to officially register the phone with Apple, even if they wanted to do this.

Hopefully, the phone is operating correctly and will not require service, because it will have no warranty coverage, even if you take the phone to an authorized Apple service shop in another country.

Usually when you see that on the Apple warranty site, it means your sale was not properly reported to Apple or there are issues with your device.

Get your original sales receipt, Contact Apple Support

There are NO official Apple Sellers or Service Providers in Russian. It may be new. But if you need warranty support there is none to be had in Russia any longer. Whoever you bought the phone from would have to have imported it from a Gray Market retailer. You should check with the seller to see if they plan to offer any warranty on the phone. There really isn't anything anyone here on this user to user only forum can do to help you.

Please answer where you purchased the phone at.

Yes, M means it was new, not refurbished. But that doesn't tell the whole story. You still didn't answer WHO you purchased the phone from?