iPhone 14 pro front and rear camera not working after iOS 18.5

A few days ago a came back from vacation, my phone got an update at night and in the morning all cameras stopped working. When i tried to open camera app it was just a black screen and phone started to work slow. I tried to restart it but it didn't help, I tried to reset settings, but it asked me to use face id that hadn't worked.

Lucky am it didn't happen at vacation


I'm in despair, i don't want to go to a repair shop, pretty sure that is a software problem, but none of articles found related to that helped


Tonight phone got 18.6 update, it didn't fix the problem

iPhone 14 Pro

Posted on Aug 9, 2025 5:43 AM

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4 replies

Aug 9, 2025 6:01 AM in response to n9ghtSoul

i don't want to go to a repair shop, pretty sure that is a software problem, but none of articles found related to that helped


We don't know know what articles that you have looked at.


Did any of the articles recommend running Diagnostics Mode on the iPhone?


How to put your iPhone in diagnostics mode - Apple Support


Did any of the articles recommend resetting the phone back to factory defaults and then setting it up again using a backup......(that ideally would have occurred before you ran into difficulties)?


If needed, you don't have to take the phone to an Apple Store / Genius Bar. There might be an authorized Apple service shop near you that can help. You can find a list of authorized shops in your area using this link:


Find Locations


All things considered, that may be your best and fastest option.







Aug 9, 2025 6:37 AM in response to n9ghtSoul

First, try ➢ this helpful guide for a possible solution.


If that doesn’t help, then Force your iPhone to restart:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds).



If that didn’t help, then I recommend service.


Service Checklist:



Click ▶︎ Get started with camera service.



Need more help?


Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Aug 9, 2025 11:31 AM in response to Bob Timmons

Thank you for your reply, I've tried that you suggest, but it didn't show anything wrong.


Here is the video of the process:

https://www.youtube.com/shorts/mW-HWmDVF-E


I can't reset phone to factory settings as I mentioned in the topic because it asks me to unlock using face id but face ID didn't work because of the issue 🥹 and also I can't connect phone to PC, because phone asks me to allow new accessory to connect, it's fine, I accept, write pass code and then it asks me to use Face Id... i got stuck


I've tried "hard reset" as Smilin-Brian mentioned, same result, nothing changed



It's quite difficult to get to the official shop if they are not listed in my country nowadays 😅 (politics problems etc), that's why I don't want to go to unauthorised repair shops

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iPhone 14 pro front and rear camera not working after iOS 18.5

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