hello everyone
“My phone fell from a high place due to my work in construction, causing multiple cracks on both the front and back glass, as well as a detached frame, but without any bending. Can this be covered by applecare+? i have a subscription.with applecare
[Re-Titled by Moderator]
Original Title: is rhis covered by applecare
AppleCare+ does support accidental damage. Schedule an appointment at your Apple Store Genius Bar and Apple will tell you how much it will cost (there is a deductible you have to pay with AppleCare+).
You can get an idea from this link --> iPhone Repair and Service - Apple Support
And to schedule an appointment --> Genius Bar Reservation and Apple Support Options - Apple
AppleCare+ does support accidental damage. Schedule an appointment at your Apple Store Genius Bar and Apple will tell you how much it will cost (there is a deductible you have to pay with AppleCare+).
You can get an idea from this link --> iPhone Repair and Service - Apple Support
And to schedule an appointment --> Genius Bar Reservation and Apple Support Options - Apple
jeaz19 wrote:
Does AppleCare cover the separation of the frame from the device?
Thank you
It covers accidental damage. Your phone may not be repairable. So AppleCare+ will for the deductible, likely provide a full replacement, which is typically a refurbished by Apple iPhone of the same model, color and storage capacity. Take it to Apple and they'll explain the options.
“I purchased it from an Apple authorized reseller in Saudi Arabia called Jarir Bookstore, as there is no official Apple Store in my country. I contacted Apple Support, who stated that an exception request would be submitted to Apple in the US, but it was rejected by them
On the grounds that the device is damaged and not covered by AppleCare based on the technical report due to the frame separation. I am now deeply frustrated, as this is my first incident in more than 15 years as a loyal customer of all Apple products.”
I highly doubt that the iPhone is repairable. But they should replace it.
ChrisJ4203 wrote:
Didn't AppleCare+provide for two accidental damage events?
Yes, it does.
jeaz19 wrote:
Because the technical support of the Apple authorized service provider refused to repair my phone on the grounds that the frame had separated from the device, I believe this is unfair and unjust.”
Where are you located and where exactly did you purchase your phone? Do you have an Apple Store near you?
Does AppleCare cover the separation of the frame from the device?
Thank you
Didn't AppleCare+provide for two accidental damage events?
Because the technical support of the Apple authorized service provider refused to repair my phone on the grounds that the frame had separated from the device, I believe this is unfair and unjust.”
Will AppleCare+ cover my iPhone after a construction site drop?
