Recovering old Apple Account for unpaid in-app purchase

Hello, I need your help. On my previous Apple ID, I made an in-app purchase but the payment failed because there was no money on the linked card. Later I signed out and created a new iCloud account.


Now I want to pay the pending balance, but I don’t remember the email or password of my old Apple ID. Could you please guide me on how to recover that account and complete the payment?


Thank you.


[Re-Titled by Moderator]

Original Title: Hello, I need help with my old Apple ID. I had an unpaid in-app purchase on my previous iCloud account. Unfortunately, I don’t remember the email or password of that Apple ID. How can I find my old account and pay the pending balance?


Posted on Aug 22, 2025 12:12 PM

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Posted on Aug 22, 2025 2:35 PM

Here are some tips to help you find your Apple Account email address:

If you forgot your Apple Account primary email address or phone number - Apple Support


After you have that, then follow the instructions here to reset the Password:

If you forgot your Apple Account password - Apple Support


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Recovering old Apple Account for unpaid in-app purchase

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