Unable to change phone number or payment details in itunes :(

Hi all


I need some advice please on changing the telephone number on my iTunes account in order to change payment details. The number listed is long gone, however every time I try and change it sends a verification code to my old number. Selecting ' did not receive code' option results in error message.


Please can someone advise on how to get the number changed, allowing me to then change payment details?


many thanks

Windows, Windows 10

Posted on Aug 24, 2025 4:18 PM

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Question marked as Top-ranking reply

Posted on Aug 24, 2025 5:51 PM

Hello,


What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


1 reply
Question marked as Top-ranking reply

Aug 24, 2025 5:51 PM in response to jamo12

Hello,


What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


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Unable to change phone number or payment details in itunes :(

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