Face ID stopped working after my iPhone got wet

My phone got wet then my face id stopped working and now it says that the phone is in stolen mode and idk what to do



[Re-Titled by Moderator]

Original Title: face id

iPhone 11, iOS 18

Posted on Aug 24, 2025 11:11 PM

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Question marked as Top-ranking reply

Posted on Aug 24, 2025 11:50 PM

Read ▶︎ Water Damage (not covered by standard warranty). 💦


However, AppleCare+ can help.


Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️


Based on your situation, I recommend service.


Service Checklist:





Need more help?


Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

2 replies
Question marked as Top-ranking reply

Aug 24, 2025 11:50 PM in response to Danny_boy440

Read ▶︎ Water Damage (not covered by standard warranty). 💦


However, AppleCare+ can help.


Turning on a wet machine can cause more damage and increase the cost of repair. ⚠️


Based on your situation, I recommend service.


Service Checklist:





Need more help?


Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Aug 25, 2025 12:25 AM in response to Danny_boy440

Stolen Device Protection (Stolen Mode) has absolutely nothing to do with water damage or your iPhone getting wet. The feature is purely a security mechanism designed to protect your data if someone tries to steal or tamper with your device. If it has been activated on your iPhone 11 running iOS 18 without your intention, then something else is triggering it. This points to a misconfiguration, a software glitch, or perhaps even unauthorized access. In any case, water exposure is unrelated, so there’s definitely something amiss that needs further checking.

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Face ID stopped working after my iPhone got wet

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