How to fix Snapchat public profile upload and chat issues on iPhone 16?

My public profile stories randomly stopped showing after I tried adding my new public story to the profile it never fully “uploads” and only I can watch it also it never shows on my public profile. But I still get notifications of snap trying to get me to pay to promote it. I didn’t do anything to possibly get that feature locked or banned. When trying to fix this I deleted and redownloaded the app. But now when I read chats it doesn’t show as opened or read receipts it is forever a new chat despite me already opening it. This is very annoying I’m considering not even using the app anymore as I used it to message people but now I can’t even do that properly. I have restarted my phone, cleared cache, went to snap customer support which you can’t even contact anyone one, reported the public profile bug, emailed them and got no proper response, checked my region, checked my internet connection, I am over 18, app is up to date, iPhone 16 is up to date. I have done everything I can but the worst part is I cannot contact someone on snap chat servers an admin or someone who can actually help me with my issue.


[Edited by Moderator]

Original Title: Snapchat keeps bugging :( public profile and chats…

iPhone 12, iOS 17

Posted on Aug 25, 2025 6:57 AM

Reply
8 replies

Aug 25, 2025 7:58 AM in response to Celineisupset

Celineisupset wrote:

I already contacted Snapchat support and requested my problem, emailed them, and nothing this is stated in my post. I fixed the chat thing it’s just the public profile bug. I just saw other people on this community about Snapchat in app stuff too that’s why I thought I would share.

Be that as it may, Snapchat is NOT an Apple product, so expecting anyone here to be able to solve an issue with Snapchat isn't likely going to get you anywhere. Most of the other threads you see on this forum are people complaining Snapchat banned them. And in those threads all we can tell them is to contact Snapchat because there's nothing Apple nor anyone here can do for them.

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How to fix Snapchat public profile upload and chat issues on iPhone 16?

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