My iphone was blocked by someone after it was lost and all data was deleted. I have Iphone, I didn't lose it. Apple refuses to unlock, I have a receipt. Iphone was new. I had been using it for 9 months.
[Re-Titled by Moderator]
Original Title: Iphone is locked
iPhone 13
Who issued the receipt ? Apple ? An authorized Apple reseller?
(An iPhone 13 purchased 9 months ago was very likely pre-owned. Was it ???)
Did the receipt identify the serial number or IMEI ?
Did it identify you as the purchaser ?
Did you submit your request online using the following mechanism?
First, you have posted to a user-to-user site. We are all users here.....just like you. Apple is not here. They will not see your post or reply to you.
We have no control over decisions that have been made by Apple, if you were thinking that we might be able to "overlook" Apple's decision to not unlock the phone. The phone will remain locked.
You would have needed to have been the original owner of the phone, and the seller must have been an authorized Apple dealer.
An iPhone 13 that you bought 9 months ago was not "new". Apple discontinued the iPhone 13 in September of 2024, so your phone was at least 13 months old and likely much older than that.
If you bought from an authorized Apple dealer, you will be able to find their name when you look through the list of authorized dealers using this link:
Apple is not able to remove the Activation Lock on devices that have been placed in Lost Mode.
https://al-support.apple.com/#/additional-support
Apple does not get involved in any third party sales. Even I could create a receipt for a purchase and that certainly would not mean anything. If that was accepted, every person that stole a device could simply create a sales receipt or sell it through a third party and Apple would be complicit in defrauding the actual owner of the device.
Re: “My iphone was blocked by someone after it was lost”
How, exactly, did this happen if the phone was associated with your Apple ID? You would have been the one in the position to block them … not vice versa.
Unless you helped that “someone” by giving them your credentials, or logging your phone into their Apple ID, or some scenario like that .
Re: “after it was lost ... I have Iphone, I didn't lose it.”
Out of curiosity, which is it? You did lose the iPhone, or you didn’t?
If you mean you were scammed for your apple credentials and they locked you out, then there is nothing further to be done if Apple have considered it and refused.
Apple refuses to unlock locked iPhone with receipt
