iPhone is locked with Activation Lock by scammers
Hello. My iPhone is locked with Activation Lock by scammers. I lost the receipt, but I have the original box with serial number and IMEI. Can you help me unlock it?
[Edited by Moderator]
iPhone 11
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello. My iPhone is locked with Activation Lock by scammers. I lost the receipt, but I have the original box with serial number and IMEI. Can you help me unlock it?
[Edited by Moderator]
iPhone 11
You are going to need a receipt that shows the phone's serial number to prove you were the one who purchased it. From where did you purchase that iPhone? If you purchased it from an Apple Store, try getting a copy of your receipt here:
https://contactretail.apple.com/Solutions
Otherwise, if you paid by credit card, see if your card company can provide a receipt. Good luck. Sorry this happened to you.
You are going to need a receipt that shows the phone's serial number to prove you were the one who purchased it. From where did you purchase that iPhone? If you purchased it from an Apple Store, try getting a copy of your receipt here:
https://contactretail.apple.com/Solutions
Otherwise, if you paid by credit card, see if your card company can provide a receipt. Good luck. Sorry this happened to you.
I'm afraid, the official Apple Support will need more proof of ownership to be able to help you.
Have a look at the related article:
Im sorry but we can't help you...
You need to prove that you are the owner of the iPhone.
And how did it happen?
iPhone is locked with Activation Lock by scammers