I am unable to find my AirPod replacement invoice in purchase history or email

I got my AirPod replaced and now it stopped working so to get it replaced again I need ring my invoice but I’m not able to find it and it’s not showing up on my purchase history or email so what should I do?


[Re-Titled by Moderator]

Original Title: Invoice


AirPods Pro

Posted on Sep 9, 2025 12:53 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2025 9:35 PM

Are you saying you previously replaced just a single AirPod, as opposed to the whole thing (charging case + two earbuds)? Apple does not sell individual AirPods through any retail channel, so if this was done by Apple it was likely via a service appointment at the Genius Bar, or a mail-in service request.


If this was done within the last 90 days, you should be able to see it in the Apple Support app. Download the app if you haven't already, then go to the "Activity" tab in the bottom right. If it's older than that, you'd need to contact the store where it was done, or Apple Support if it was initiated online.

3 replies
Question marked as Top-ranking reply

Sep 15, 2025 9:35 PM in response to palkan96

Are you saying you previously replaced just a single AirPod, as opposed to the whole thing (charging case + two earbuds)? Apple does not sell individual AirPods through any retail channel, so if this was done by Apple it was likely via a service appointment at the Genius Bar, or a mail-in service request.


If this was done within the last 90 days, you should be able to see it in the Apple Support app. Download the app if you haven't already, then go to the "Activity" tab in the bottom right. If it's older than that, you'd need to contact the store where it was done, or Apple Support if it was initiated online.

Sep 15, 2025 9:28 PM in response to palkan96

Re: "Invoice: got my AirPod replaced and now it stopped working so to get it replaced again I need ring my invoice but I’m not able to find it and it’s not showing up on my purchase history or email so what should I do?"


Here's one suggestion: From the webpage that opens from this link:

Viewing & Changing Orders - Shopping Help - Apple


There's a link to view or print an invoice ... you might want to see if that can help.

Sep 15, 2025 9:40 PM in response to palkan96

"I am unable to find my AirPod replacement invoice in purchase history or email: I got my AirPod replaced and now it stopped working so to get it replaced again I need ring my invoice but I’m not able to find it and it’s not showing up on my purchase history or email so what should I do?"

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Find this Invoice:

Use the search bar in your Mal app, and enter keywords: Invoice Receipt. Simple enough.

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I am unable to find my AirPod replacement invoice in purchase history or email

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