How can I access my deceased mother's iCloud account?

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Level 1

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How can I access my deceased mother's iCloud account?

I'm trying to get into my mums account. She died a few years ago but my dad has been using an old ipad htat was registered to her. He forgot the PIN and has managed to lock it.

Added to that, no one can remember her security questions so her account is locked too & since she added her icloud account as the login and registered account - we can't do a reset by email either.

The apple website just sends me round in circles and although not worried about a 10 year old ipad, we would like to get any pictures off her icloud account that we might have forgotten to copy off.

Is there ANY way to get apple to help reset the account so we can access it on icloud?

[Re-Titled by Moderator]

Original Title: Security Questions - Dead Parent

Posted on Sep 15, 2025 1:06 PM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

45,893 points

Sep 15, 2025 2:54 PM in response to vishybear

I am so sorry for your loss. To get access to the apple account, please see this link and follow the instructions provided

How to request access to a deceased family member’s Apple Account - Apple Support

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Answer 2

Sep 15, 2025 1:34 PM in response to vishybear

Apple is pretty strict on privacy so they're most likely not going to be able to help you with this request unless you have any recovery options available. If your mums phone number is still in service and able to receive a text and she had it added to her account, you could use that to get access to the account.

Apple Support might have more information on this, and might be able to provide you with more help getting access to the account, but in personal experience they're pretty strict on this type of stuff.

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