Face ID issue warning on my iPhone after iOS 26 update, even though it still works

Why is my phone showing Face ID issue after I upgrade to iOS 26 even though my Face ID is still working and still scanning


[Re-Titled by Moderator]

Original Title: Face ID issue after iOS 26 upgrade

iPhone 15 Pro Max, iOS 26

Posted on Sep 16, 2025 12:06 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2025 7:28 AM

Nattiecake wrote:

Same, I noticed the issue was with my glasses. Once I turned off “attention required” it now works fine. Happy days 🙂

I wonder if it has anything to do with my Reactions lenses obscuring my eyes (so the camera can’t tell even if I am looking at it)…?

That is EXACTLY it. Attention Required is a security feature; it verifies that your eyes are open and it can see the whites of your eyes.

79 replies

Sep 21, 2025 11:44 AM in response to Pitbosskev

100% same. With glasses (I almost always wear glasses and never had Face ID problems prior to iOS 26) Face ID doesn’t work. Take them off and it works fine. Even more frustratingly I couldn’t reset Face ID cause stolen phone protection was on. In order to reset Face ID that has to be turned off. But to turn stolen phone protection off? Yep. Face ID is required.

Sep 22, 2025 7:24 AM in response to guo-luen

guo-luen wrote:

Need FaceID to turn off stolen device protection or reset FaceID…and FaceID won’t work…it’s the most silly thing

Yes, it is really silly to protect your personal data when your iPhone is stolen. I get it. If you could turn off SDP without biometric identification it really couldn’t protect anything, because the thief could use the same way that you could disable it. Here is the solution→How to remove Stolen Device Protection af… - Apple Community

Oct 8, 2025 8:50 AM in response to Knightrider19

Knightrider19 wrote:

Even after force restart or re-setting all settings, when I am trying to setup new Face ID or resetting it, it is showing Face ID not available.
I also tried after removing glass protector but issue still persist.
Does this problem solves after any patch update or it will remain forever.

It is a hardware problem, there is no software fix→If Face ID is disabled on your iPhone or iPad Pro - Apple Support


How many electricians does it take to change a lightbulb?

Dont worry, the software guys can fix it.

Sep 18, 2025 6:45 AM in response to Mascot17

My Face ID stopped recognizing my face suddenly. I updated to iOS 26 yesterday. I’ve gone through troubleshooting and nothing has worked.


Camera works fine and nothing blocking sensor. It let me stop stolen phone protection to make a new Face ID scan but now it requires Face ID to turn off so I came reset that again. Not sure how it let me do that the first time.

Sep 20, 2025 10:27 AM in response to djudice

djudice wrote:

I am having the same Face ID issue after IOS26 upgrade. I performed a Face ID reset and got it working for a while then it stopped again. This has to be a broader issue that Apple needs to address. I’ll try resetting again but I am expecting the same results.

If it was a broader issue you would see thousands of posts about it. It is a problem with your iPhone, not 100 million iPhones.

Sep 21, 2025 8:31 AM in response to Mascot17

Same here, iPhone 17 with iOS 26.0

stopped working today (although worked till tomorrow). Can’t reset FaceID, frustrated 😑

I am using Mounjaro for weight control, I don’t believe it’s the reason.

Why Apple would not just ask for Apple ID sign in to remove registered Face ID? Need failed FaceID to reset FaceID is really a silly thing 🥵

Sep 21, 2025 9:02 AM in response to guo-luen

guo-luen wrote:

Same here, iPhone 17 with iOS 26.0
stopped working today (although worked till tomorrow). Can’t reset FaceID, frustrated 😑
I am using Mounjaro for weight control, I don’t believe it’s the reason.
Why Apple would not just ask for Apple ID sign in to remove registered Face ID? Need failed FaceID to reset FaceID is really a silly thing 🥵

Settings, faceid & Passcode, is stolen device protection on?


Face ID issue warning on my iPhone after iOS 26 update, even though it still works

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.