Invalid pick-up QR code for iPhone 17 pre-order

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Level 1

4 points

Invalid pick-up QR code for iPhone 17 pre-order

I joined the pre-order iPhone 17 and chose the pick-up method. They sent me QR for the pick-up and end up to found out that qr is invalid.

The store staff has checked it on the store system and it shows that my order is there with right customer detail, but still they didn't let me bring the item home.

Now they ask me to wait for 2 days with no confirmation whether the item will be shipped to my address or no. So what's the point of me joining pre-order??

[Re-Titled by Moderator]

Original Title: Invalid Pick-up QR

Posted on Sep 19, 2025 7:21 AM

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Answer 1

ChrisJ4203

Level 10

236,357 points

Sep 19, 2025 7:30 AM in response to IndiraJo

This is a user to user support forum and Apple does not participate here. Unfortunately, none of us can do anything about what happened. You will have to deal with Apple about this entire thing. Sorry that it happened, but from what I understand, the QR code is not really necessary. If you have your order number from the confirmation email and your ID, they should have been able to locate you order, and you say they did, and you should have been able to pick it up in my opinion from how I've seen things work in the past.

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Answer 2

Sep 19, 2025 7:28 AM in response to IndiraJo

That would certainly be frustrating, but this is a user to user only forum, NOT Apple Support. We can't do anything to help you here. Mistakes happen though and I'm sure you'll ultimately get your iPhone. If you're in the US, I'd be on the phone with Apple at: 800-MY-APPLE.

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Invalid pick-up QR code for iPhone 17 pre-order

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