Edit to Contact Does Not Stick First Try

When I make an edit to any of my contacts on my iPhone or iPad, the first edit disappears. Only after a second attempt does the change stick. The problem then disappears for good, for any contacts after I've attempted a change from my iPhone or iPad. In other words, the first edit disappears and the contact reverts back to the cloud-based version, but also corrects the bug for any future edit attempts, but only for that particular contact.


I realize it's likely an issue with syncing to the Outlook 365 cloud, but I've tried deleting the iPhone and iPad connections from Outlook (web) to reset but I still have the issue once I re-establish the sync connection.


I sync my iPhone and iPad with my Outlook 365 account. I also sync with Outlook 365 on a Windows 11 PC. I can make edits on my Windows PC with no issues.


The problem seems to have started after I transitioned from my prior approach of syncing to the iCloud with Outlook from a Microsoft office suite (2016 or 2019?) which was stored locally on my windows PC. I have turned off iCloud syncing of all contacts & calenders from my iPhone and iPad.


Any help is appreciated.

iPhone 13 mini, iOS 18

Posted on Sep 19, 2025 10:47 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2025 10:22 AM

I have since fixed this by doing a bulk change to all my contacts on Outlook 365 on my PC. I simply selected all contacts and then applied a new category to all of them. This got me past my "first edit" hurdle for all 2000 contacts quickly. Once fixed, I simply undid the category change I made for all contacts following the same process.

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Question marked as Top-ranking reply

Sep 20, 2025 10:22 AM in response to Gnatt

I have since fixed this by doing a bulk change to all my contacts on Outlook 365 on my PC. I simply selected all contacts and then applied a new category to all of them. This got me past my "first edit" hurdle for all 2000 contacts quickly. Once fixed, I simply undid the category change I made for all contacts following the same process.

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Edit to Contact Does Not Stick First Try

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