iPhone order is missing or delayed despite payment and pickup confirmation

Hello

I preordered 2 Iphones 17 pro max 1T (orange) and today I supposed to pick them up in the nearest store. I received message in the morning that my order is ready to pick up in the scheduled time. I went there and girl from the apple store told me there are missing phones and they can’t give me my order today.

Even though I already paid for it a week ago. She took my number and said they will call me when they have the phones.

Im curious if that happened to anyone else.


[Re-Titled by Moderator]

Original Title: missing Iphones 17 pro max 1T

Posted on Sep 19, 2025 9:12 PM

Reply
3 replies

Sep 20, 2025 4:51 AM in response to veskoV

veskoV wrote:

Are you kidding me?
It will definitely help me to feel less stressed about it, if I get scammed or not.
How come my order is ready to pick up but actually no phones?

If you bought the phones from Apple, you didn't get scammed. Something went wrong yes, but scammed? No. And you are asking only other users why this happened, which clearly no one here could possibly know.


You said the store, but you didn't say if it was the Apple Store. Was it? Or did you buy from someone else?

Sep 19, 2025 9:17 PM in response to veskoV

veskoV wrote:

Hello
I preordered 2 Iphones 17 pro max 1T (orange) and today I supposed to pick them up in the nearest store. I received message in the morning that my order is ready to pick up in the scheduled time. I went there and girl from the apple store told me there are missing phones and they can’t give me my order today.
Even though I already paid for it a week ago. She took my number and said they will call me when they have the phones.
Im curious if that happened to anyone else.

It won't really help you much or at all to know if it happened to anyone else. It's unfortunate, of course, but if your phones weren't there, there isn't anything anyone on this user to user only forum can do to help you get what wasn't available. Apple will of course make this right for you.

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iPhone order is missing or delayed despite payment and pickup confirmation

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