iPhone 17 Pro Max won’t vibrate, even with all vibration settings enabled

Updated on Nov 20; Shieldon company send me a new revised case and it did the trick. The vibration motor worked with their revised cases.

Had to go into

Settings > Accessibility > Touch

Turn vibration off, turn phone off, turn back on

Repeat steps, but turn on

I bought both of the Shieldon Cases. They both have the same issue.

i think any case that has any type of magnetic closure is going to have this issue.

i did get an email response for Shieldon.

Are you referring to the vibration function not working when the phone is in a case? If so, yes, we are aware of the issue and are working on a fix. If the phone case you received also has this issue, we will send you a free replacement when the improved version arrives. Please provide your order number for Registration.

We expect the update version phone case get available about 30 days.

weberduder, this did the trick!

Accessibility > Touch > Vibration (Disable and re-enable instantly)

Vibration did work on some songs partially, but not when I replayed them again.

Too bad; it worked through a full song

I put it on replay, but no vibration on the second go

The solution from above did not do the trick, but this time it helped to turn off and switch the Music Haptics back on …

Wait for the next update and the problem may be solved

I figured out a solution! Just remove the magnet in the bottom right hand corner of the case!

you will need an exacto knife to remove it!

[Edited by Moderator]

I’m experiencing the exact same issue with my iPhone 17 Pro Max — the haptic feedback has completely stopped working.

It was functioning normally at first, but now there is zero vibration in any situation (not during Haptic Touch, not with system interactions, not with notifications, and not even during incoming calls).

On a brand-new premium device, this is clearly not normal. I’ve noticed that several other users are reporting the same issue, which suggests this may not be an isolated case and could indicate a wider hardware or software problem.

This feature is essential to daily use, not a minor detail.

We really need an official response or a clear fix from Apple. The device was purchased at full price, so it’s expected to deliver full functionality. It’s frustrating and concerning to lose such a fundamental feature so quickly.

I hope Apple can provide a solution as soon as possible.

I found an article that explains why this issue occurs. The current Apple notification setup isn’t helpful and definitely needs improvement and feedback.

Notifications on your Apple Watch - Apple Support

I've tried everything yet no matter what, it's at best a temporarily fix.

At first I thought it was the case as it started working again after I took it off, but eventually it stopped again. Then I tried all the options of turning X off (e.g. Vibration, Haptics, etc.) restarting the phone and then back on. It's always temporarily.

Anyone know what is going on and if it's a software/hardware issue as well as the long term fix from Apple?

I have the same issue is it resolved for you? If yes what is need to be done

This was a great tip, thank you!

This was a great tip, thank you! It will disable to closing of the case with the magnet though if anyone reads this and really cares about that function for now.

Thanks for sharing your feedback - I had the same issue and was unsuccessful in setting up the vibration again. Your little trick helped immediately - thank you very much - much appreciated! 🙏