iOS 26 update issue of my iPhone 11

After updating my iPhone 11 from iOS 18.6 to iOS 26 suddenly my phone touch screen didn’t working nor responding its stuck on Welcome screen after iOS 26 update then i tried force restart many times and suddenly touchscreen working again but i noticed when i switch off my phone then i face same issue then i have to force restart my iPhone many times then my screen goes work i dont know what is the problem is maybe it is bug i have apple will fix this issue upcoming next iOS 26.1 update

iPhone 11, iOS 26

Posted on Sep 26, 2025 9:33 AM

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LD150

Level 10

101,279 points

Posted on Sep 26, 2025 9:43 AM

Sounds like hardware. Try this:

You need to Back up the phone

Erase all content & settings

set up the phone manually with no backup restored, see if it still happens

if yes then it needs repairing. Erase it again and send it to Apple or Apple store.

When you get it back set up the phone again, restoring the backup.

there is some risk so ensure you learn how to perform this.

Back up iPhone - Apple Support

Erase iPhone - Apple Support

Set up your iPhone or iPad – Apple Support (UK)

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18 replies

Nov 17, 2025 1:47 PM in response to Neon

Neon wrote:

Can confirm my experience on 26: bug and not a hardware issue. 26.1 completely bricked my iPad Pro M1 12.9” which is nowhere near end of life and has been kept in excellent condition inside a Magic Keyboard. Immediately after auto-installing 26.1 my touchscreen failed. All attempts to fix thru hard restarts and DFU update/restores have failed. Apple needs to remedy this problem and make their customers whole. In California there are two consumer protection laws that require Apple to provide remedies or replacements regardless of the status of one’s initial/express warranty or AppleCare. Meaning they are legally obligated to compensate if they can’t fix this.

You'll have to take that up with Apple. I've never heard of any state law in the US, which requires any seller of electronics to fix a device regardless of whether it is within warranty or not. And I updated my iPad Pro M1 to iOS 26.1 and have suffered no issues at all. So your assertion iOS 26.1 is what caused your issue is nothing more than a guess on your part and likely coincidence. There's no point in arguing it here, however. This is a user to user only forum. No one here works for or is associated with Apple in any way.

Schedule an appointment at your Apple Store Genius Bar and Apple will test your device and offer the options available to you.

Genius Bar Reservation and Apple Support Options - Apple

Nov 18, 2025 1:37 PM in response to Neon

Neon wrote:

I have the M1 iPad Pro 12.9" that's nowhere near end of life, and it's totally bricked after 26.1 auto-install. Pristine condition in Magic Keyboard never dropped or damaged. Woke up in the morning to an unresponsive touchscreen and all fixes have failed. Folks, you are not alone and this is not acceptable.

Anything can happen to any device. The M1 iPad Pro is circa 2021, so 4 years later, it's impossible to know from our sofas what may have happened to your iPad. Instead of complaining about it here, however, on a user to user only forum, where no one from Apple participates, I'd schedule an appointment at my Apple Store Genius Bar and have Apple test my iPad --> Genius Bar Reservation and Apple Support Options - Apple

As I already mentioned to you, my iPad Pro M1 updated to iOS 26, as did our iPad Air M1 without any issues at all.

LD150

Level 10

101,279 points

Oct 5, 2025 4:22 AM in response to mustopha258

Your old phone may be near end of life. 6 years is 80 in phone years

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iOS 26 update issue of my iPhone 11