iPhone 17 Pro Max body frame bending; will Apple or AT&T replace it?

Sr_Chestnut wrote:

Update: So I’ve been going back and forth with AT&T, Apple, and the nearest certified repair place (Best Buy). AT&T will say contact apple, apple will set an appointment for the repair center, and the repair center will not warranty under factory warranty, then they suggest contact AT&T . The cycle repeats. The nearest Apple Store is 3 hours away, also the feedback from the local AT&T store is that considering I bought the phone online I have to make a claim online, but when I do that the representative will direct me to the local AT&T store. The store will deny the claim. I just want my defective phone from the factory fixed under warranty.

You will be disappointed. Phones don't bend, they get bent, usually in a back jeans pocket. It is not a manufacturing defect. Even the iphone air at 5.5mm thick cannot be bent easily.

Had you paid for AppleCare+ it would be covered for accidental damage. Being damaged by the owner disqualifies it from replacement or service under warranty. That's it.

Sr_Chestnut wrote:

Update: So I’ve been going back and forth with AT&T, Apple, and the nearest certified repair place (Best Buy). AT&T will say contact apple, apple will set an appointment for the repair center, and the repair center will not warranty under factory warranty, then they suggest contact AT&T . The cycle repeats. The nearest Apple Store is 3 hours away, also the feedback from the local AT&T store is that considering I bought the phone online I have to make a claim online, but when I do that the representative will direct me to the local AT&T store. The store will deny the claim. I just want my defective phone from the factory fixed under warranty.

There is nothing anyone here on this user to user only forum can do to help you. As mentioned above, the iPhone 17 Pro and Pro Max are made of a single piece of aluminum. The phone couldn't possibly bend all by itself.

You'll have to continue pushing this up the Apple/AT&T chain of command. But I would be surprised if they covered accidental damage for you.

Apple will need to check and inspect the phone. Make an appointment at the Apple Store or an authorized Apple service shop.

You can find a list of authorized service shops in your area using this link: Find Locations

It will be up to Apple to decide on what will happen next.

(As users......just like you....the people on this user-to-user site cannot speak for Apple.

Hello~ Best advice …take your iPhone in for a check.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

~Katana-San~

Very similar situation here. I unboxed my 17 Pro Max. I noticed the corner of the back glass was raised. I contacted apple, and then brought it to the nearest authorized repair center. They placed the phone screen down on a flat surface, well the phone started to wobble. There is not a specific issue in the system, so it’s labeled as “damaged back glass”.

Thril3r wrote:

Same thing for me. But a friend of mine with better eyes noticed it. Now I cannot unsee it. Same bottom right corner , case since day one no drop. Did apple replaced it or they treated as if the user dropped it?

https://discussions.apple.com/content/attachment/da3d8953-bfc9-43bb-92fe-1acf2bd3f3c7

also the rest of the corners seem slightly off on this level of macro photo but that bottom right corner is obvious.

As before ask Apple https://support.apple.com

We can't help, but news will probably not be good. They do have sensors they can check.

Thril3r wrote:

Same thing for me. But a friend of mine with better eyes noticed it. Now I cannot unsee it. Same bottom right corner , case since day one no drop. Did apple replaced it or they treated as if the user dropped it?

https://discussions.apple.com/content/attachment/da3d8953-bfc9-43bb-92fe-1acf2bd3f3c7

also the rest of the corners seem slightly off on this level of macro photo but that bottom right corner is obvious.

It really doesn't matter what Apple may or may not have done for someone else's iPhone. Schedule an appointment at your Apple Store Genius Bar and show it to Apple.

Update: So I’ve been going back and forth with AT&T, Apple, and the nearest certified repair place (Best Buy). AT&T will say contact apple, apple will set an appointment for the repair center, and the repair center will not warranty under factory warranty, then they suggest contact AT&T . The cycle repeats. The nearest Apple Store is 3 hours away, also the feedback from the local AT&T store is that considering I bought the phone online I have to make a claim online, but when I do that the representative will direct me to the local AT&T store. The store will deny the claim. I just want my defective phone from the factory fixed under warranty.

This is a user to user only forum. We can't speak for Apple here. You'll need to take the phone to your closest Apple Store Genius Bar and show it to Apple --> Genius Bar Reservation and Apple Support Options - Apple

It seems inconceivable an iPhone 17 Pro Max, which is milled from a single piece of aluminum and has a unibody frame could be bent to begin with. But you'll need to show it to Apple in-person.

sarina236 wrote:

The same has happened on my iPhone 17 pro. I bought it last week and the frame has somehow bent away from the speaker even though I have never dropped it.

https://discussions.apple.com/content/attachment/9fc0fc26-acc4-4aae-a4ed-a5de66591f9b

Nice try, but that is NOT an iPhone 17 Pro. You can tell from the microphone and speaker openings, which are nowhere near what a new iPhone 17 Pro would look like

Same thing for me. But a friend of mine with better eyes noticed it. Now I cannot unsee it. Same bottom right corner , case since day one no drop. Did apple replaced it or they treated as if the user dropped it?

also the rest of the corners seem slightly off on this level of macro photo but that bottom right corner is obvious.

The same has happened on my iPhone 17 pro. I bought it last week and the frame has somehow bent away from the speaker even though I have never dropped it.

It’s the bottom of the phone

sarina236 wrote:

It’s the bottom of the phone

Hello~ Looks like an iPhone 17 bottom not an iPhone 17Pro Max. Something is off here….

~Katana-San~