The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have a problem with the camera after updating to iOS 26.0.1 on my iPhone 12 Pro. There is a black screen, when zooming in more than 1.9x it freezes (in photo mode), when shooting video everything is fine, portrait mode does not work. In other apps everything seems fine. What could be the problem?
iPhone 12, iOS 18
Have you tried a forced restart? If not, review the Apple support article I linked to below.
Force restart iPhone - Apple Support
If a forced restart doesn’t resolve the issue please reset all settings. Please follow this path,
iPhone > Settings > General > scroll down > Transfer or Reset iPhone > Reset > Reset All Settings
If it’s still not resolved open a support ticket with Apple Support. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below. In Canada call 1-800-263-3394
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Have you tried a forced restart? If not, review the Apple support article I linked to below.
Force restart iPhone - Apple Support
If a forced restart doesn’t resolve the issue please reset all settings. Please follow this path,
iPhone > Settings > General > scroll down > Transfer or Reset iPhone > Reset > Reset All Settings
If it’s still not resolved open a support ticket with Apple Support. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below. In Canada call 1-800-263-3394
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Camera freezes after updating to iOS 26.0.1
