New iPhone 16 Pro freezing and not turning on

My iphone 16 pro (brand new) doesn't always react. Sometimes it freezes and I cant turn it off. Or sometimes I can't turn it on even if it fully charged. Seems unreliable.


[Re-Titled by Moderator]

Original Title: Not turning on

iPhone 16 Pro, iOS 26

Posted on Oct 13, 2025 12:21 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2025 1:18 PM

Contact Apple support.


Best way: 

  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your device



Other options:

(Note that both of the above have options to receive a callback or chat)



4 replies
Question marked as Top-ranking reply

Oct 13, 2025 1:18 PM in response to Alh10

Contact Apple support.


Best way: 

  • Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your device



Other options:

(Note that both of the above have options to receive a callback or chat)



Oct 13, 2025 2:29 PM in response to Alh10

Alh10 wrote:

My iphone 16 pro (brand new) doesn't always react. Sometimes it freezes and I cant turn it off. Or sometimes I can't turn it on even if it fully charged. Seems unreliable.

just two more points


Re not being able to turn it on or off, you can always try https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


Re not being able to turn it on, I hope you do not regularly turn it off. There is generally no need.


But yes get Apple to look at it.

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New iPhone 16 Pro freezing and not turning on

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