macbook pro fingerprint not unlocking compuer but is working for other passwords once unlocked

Question

macbook pro fingerprint not unlocking compuer but is working for other passwords once unlocked

when the computer locks it used to be unlock-able by using my password. now it isn't. If I try to unlock it I have to use my password but the fingerprint unlock works for all passwords once the computer is unlocked. I recently updated my MacBook Pro (2019 15 inch) to Sequoia 15.7.1

It could be related to the update but I have no idea if that has caused this

anyone have any ideas?

Posted on Oct 18, 2025 5:33 PM

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Answer 1

Oct 18, 2025 7:01 PM in response to interpreter_x

"For security, you need to enter your password when you start your Mac. Sometimes you need to enter your password to continue using Touch ID. For example, users must re-enter their password every 48 hours and after five incorrect fingerprint attempts."

from:

Use Touch ID on Mac - Apple Support

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Answer 2

Oct 19, 2025 12:28 AM in response to Grant Bennet-Alder

this problem seems to be more permanent. it happens EVERY TIME the MacBook is closed and opened. but thanks for your offer of help.

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macbook pro fingerprint not unlocking compuer but is working for other passwords once unlocked

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