I was going to reset my mac to factory reset. Before doing that I logged out from icloud. When I did internet recovery it is showing activation lock screen with different apple id starting with “c*****m”, but my former was “m*****m”. I bought this mac from sale in 2022 in korea. How can i solve this or how can i contact support team
[Re-Titled by Moderator]
Original Title: Macos recovery
Ah, it sounds like you’re encountering an Activation Lock issue on your MacBook after trying to reset it. The activation lock is part of Apple's Find My Mac feature, which is designed to prevent unauthorized access if the device is ever lost or stolen. Since your Mac was bought second-hand, it's possible that the previous owner did not fully sign out of iCloud or remove the device from their account before selling it. Contact the Previous Owner. If you bought the MacBook second-hand, the simplest solution is to contact the seller (if you have their contact info). They need to remove the device from their iCloud account. Here's how they can do that:
Once they’ve done this, the activation lock should be removed, and you should be able to reset the Mac and sign in with your own Apple ID.
Ah, it sounds like you’re encountering an Activation Lock issue on your MacBook after trying to reset it. The activation lock is part of Apple's Find My Mac feature, which is designed to prevent unauthorized access if the device is ever lost or stolen. Since your Mac was bought second-hand, it's possible that the previous owner did not fully sign out of iCloud or remove the device from their account before selling it. Contact the Previous Owner. If you bought the MacBook second-hand, the simplest solution is to contact the seller (if you have their contact info). They need to remove the device from their iCloud account. Here's how they can do that:
Once they’ve done this, the activation lock should be removed, and you should be able to reset the Mac and sign in with your own Apple ID.
Hello ~ In that case you will not be able to remove the activation lock. Your device was not properly prepared for resell by the former owner. We cannot help remove it nor can Apple. Take a look here…
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Also…
The All Too Common SAD Reality of Buying a Used iPad/iPhone
~Katana-San~
But i am not able to contact former user bucause it was 3 years ago in korea. Now i am in uzbekistan
I can’t used Apple Configurator
Activation Lock issue with different Apple Account on MacBook
