Can’t change iPhone passcode – says incorrect code even though it unlocks the phone

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Level 1

4 points

Can’t change iPhone passcode – says incorrect code even though it unlocks the phone

Hi,

I’m having a strange issue with my iPhone 11 . I can unlock my phone normally using my current passcode, but when I try to change the passcode in Settings → Face ID & Passcode → Change Passcode, it says the passcode is incorrect.

I’m 100% sure I’m entering the correct current code because it unlocks my device every time. I already tried restarting the iPhone, updating to the latest iOS version, and resetting all settings, but the problem still exists.

Has anyone faced this issue before? How can I fix it without erasing the device?

Thanks in advance for your help.

iPhone 11, iOS 18

Posted on Oct 22, 2025 7:40 AM

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Answer 1

LD150

Level 10

105,324 points

Oct 25, 2025 4:18 AM in response to U466

The passcode entry is lower down than when opening the phone. You may have a faulty screen.

Open a Note, turn on the pencil, and look for any blank patches. You can scribble over the markup tool bar

(this is a simulation)

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Answer 2

Oct 22, 2025 8:08 AM in response to U466

Read carefully what the screen says. When I reset password, it ask for the passcode for one of my other devices, such as my Apple Watch or iPad. What exactly does the message say?

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Answer 3

U466 Author

Level 1

4 points

Oct 25, 2025 4:07 AM in response to Jeff Donald

My reply:

The message on the screen says:

“Enter your passcode”

and below it shows:

“3 Failed Passcode Attempts.”

I’m entering the same passcode that unlocks my iPhone, but it still says it’s incorrect when I try to change or reset it.

I don’t have any other Apple devices like an Apple Watch or iPad linked to my account.

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Answer 4

U466 Author

Level 1

4 points

Oct 25, 2025 5:25 AM in response to LD150

Update:

I tested my screen using the Notes app and the drawing tools, and everything works perfectly — no dead spots or blank areas at all. The number keys also respond normally when I type the passcode.

So, it doesn’t seem to be a screen issue.

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Can’t change iPhone passcode – says incorrect code even though it unlocks the phone

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