Broken iPhone 13 with back damage and connectivity issues

I dropped my iPhone thirteen without a case from a very tall place, and it landed on the back and basically smashed. The back of the iPhone is lifting, and I am unable to connect to the internet or use wifi, as well as use cellular. Is it scrap or is there potential to save it?


[Re-Titled by Moderator]

Original Title: Broken iphone

Posted on Oct 22, 2025 3:55 PM

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Question marked as Top-ranking reply

Posted on Oct 22, 2025 3:59 PM

You'll need to schedule an appointment at your Apple Store Genius Bar and Apple will tell you if the phone can be saved or not. My guess is your phone sustained too much damage to be saved, but Apple will need to see the phone.


Genius Bar Reservation and Apple Support Options - Apple


4 replies

Oct 22, 2025 4:21 PM in response to sambridhi144

"Broken iPhone 13 with back damage and connectivity issues: I dropped my iPhone thirteen without a case from a very tall place, and it landed on the back and basically smashed. The back of the iPhone is lifting, and I am unable to connect to the internet or use wifi, as well as use cellular. Is it scrap or is there potential to save it?"

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Using an OtterBox and Liquid Fixes:

Take the as a learning experience, knowing to use a cover; OtterBox being a superb example. And, as long as it's not covered by AppleCare, then look into using liquid fixes. I've had my iPhone 13 Pro Max for literally years, and not a ding is on it when taken out of the case.


Note:

Placing liquid fixes to the iPhone's screen (i.e. Liquid Nano or Liquid Armor) would cancel your AppleCare coverage. So, avoid using it, if you have AppleCare on your iPhone.

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Broken iPhone 13 with back damage and connectivity issues

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