Level 1

4 points

Dropped my iphone

Dropped my phone (iPhone 14), now I have a green line across the top and can’t restart with a forced restart. Is there another solution?

Posted on Dec 27, 2023 9:03 PM

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1 reply

Level 10

80,524 points

Dec 27, 2023 9:30 PM in response to RLB58

Your phone has suffered physical damage and needs to be repaired or replaced.

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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Dropped my iphone

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