Can't remember phone number when resetting

I tried to reset my appld id password in every way, but they all required my old phone number which I no longer remember. However, I can still access the email so is it possible to send code verification through email? I tried to find a way to recovery my account through email but it's none.

iPhone 14, iOS 26

Posted on Nov 2, 2025 7:17 AM

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Question marked as Top-ranking reply

Posted on Nov 2, 2025 7:54 AM

If you are referring to a 2 factor verification code, Apple doesn't use email for those.


Based on: Get a verification code and sign in with two-factor authentication - Apple Support


A code is sent first to your trusted devices automatically. If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose to have the code sent to your trusted phone number.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


1 reply
Question marked as Top-ranking reply

Nov 2, 2025 7:54 AM in response to Alex1487

If you are referring to a 2 factor verification code, Apple doesn't use email for those.


Based on: Get a verification code and sign in with two-factor authentication - Apple Support


A code is sent first to your trusted devices automatically. If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose to have the code sent to your trusted phone number.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


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Can't remember phone number when resetting

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