Hulu live crashing to Home Screen

It requires escalating it through Hulu to ensure they are fixing the issue with their app.

It has nothing to do with Apple, Hulu develops the app for TVOS and it is their responsibility alone to patch the bug with their app.

Users experiencing this need to escalate to a higher rep at Hulu and ensure they are taking this seriously.

That sounds like a bug with the Hulu app, which you would need to direct to them so they can patch it.

This is exactly what’a been happening for me as well.

And, for anyone who isn’t aware, yes the app dev is responsible for their own stability on any OS, not the OS.

Even if the root cause is an underlying issue with OS?

The app dev should be handling the crash more gracefully.

In this case?

Hulu is not handling (or defending) their own stability - they are crashing all the way out to the home screen.

This is a standard software defect type, called an “unhandled error”, and Hulu is responsible.

Also? Hulu sucks…so bad. It’s my best, only option for streaming local stations (for nationally broadcast sporting events) and if I did not have the Disney & ESPN bundle, I would never pay for it.

More bugs than a rotted out log.

You have to cancel your account and make them feel it financially. No service provider should be charging customers for a product that doesn't work as expected. This problem has been going on for at least 2 months with no foreseeable resolution. I just canceled my Hulu account for this exact problem. Their escalation support had the nerve to ask my to call back in a couple of days to check on a resolution status. No service provider that you pay money to should put the responsibility on a customer to call back for a solution ... it is their responsibility to contact you. Stop giving these corporations your hard earned money for a garbage product. There are other providers out there to try.

Sometimes a bug will not be caught during the testing phase and when users experience it they need to let the developer know so they can patch it.

I als have this issue. I contacted Hulu support about it and their response was worthless. After acknowledging a likely problem with Hulu app working with latest TVOS, the suggested I contact Apple support. I said, “so, you’re suggesting that the way to address an interface problem between TVOS and Hulu app is for each individual affected customer to go to Apple support?! Why isn’t the solution for Hulu engineers to contact Apple and solve the problem on behalf of all your customers?” Answer…….crickets. Nothing makes me loathe a company more than when their response to a problem is to tell customers “call the other guy.”

I have been having this issue for at least the last 3 months and it is getting worse. I contacted Hulu yesterday (1/22/26) and they offered zero helpful advice, suggesting that I uninstall and reinstall the app, update the app and iOS, etc., all of which I had already done many times. After telling them that if they could not fix the issue I was going to shop for another streaming provider, they offered to refund a month. Today the problem is worse than it has ever been, with the app crashing at least 3 times in 3 hours.

And well now it’s not just Apple TV - happened to us last night on a different TV that we use an Xbox for. So yeah - definitely a Hulu issue.

YouTube TV is a better option

I am having this exact same issue on my Apple TV 4K running the current OS. This started a couple of months ago, I think. The Hulu app will spontaneously close when either watching Live TV, a recording or a watch list show or just streaming. My TV immediately goes to the Apple TV 4K home screen.

The same exact thing has been happening to me

Hulu released an update to the app last week. I was hopeful the update would address the situation. It didn’t. Still experiencing the problem across multiple tvs.

Add me to the list.. AppleTV 4K and Hulu app both updated to latest version and Hulu will just randomly crash and go to the AppleTV Home Screen. So frustrating…

Yep, add me to the list too, I will be contacting Hulu about it as well. Super frustrating when trying to just chill and watch Christmas movies :|